A lot has been written about drawing new customers and retaining your existing customer base. Statistics show that it is wiser to emphasize your efforts on retaining existing customers, as it’s 6 to 7 times more expensive to attract new customers than to keep existing customers. That being said, you probably have underutilized tools, that you are already paying for, that can help you reach new customers that will love your products.
Is mobile an effective sales channel for retail?
Given that Forrester states consumers have spent $60 billion from mobile phones in 2016 alone and have influenced over $1 trillion dollars in brick and mortar sales, that question may have to be marked “Answered and Resolved!”
Checkout experience is a key part of shopping experience for a consumer. You might have seen occasions where a customers get disappointed with a very
Units per Transaction can improve retailer profitability while ensuring customers get a better experience. #retailmadesimple #retail #retailKPI
The fact that retail is no longer just about product is not a secret, that it is all about engagement is not a surprise, that customers expect a unified experience is natural; but how retailers should pivot and aggregate all this data into one view remains a mystery and keeps many small and mid sized operators up at night. This has created a pressure on businesses to revisit their online strategies even those whose primary focus is their local market.
Building successful business is on every business owners mind. Increasing market share and customer loyalty is a retailer’s primary goal. The more customer’s satisfaction the